Terms & Conditions

Last updated: 12 August 2026

1. What these terms cover

These terms apply to the services we provide and to your use of this website. Where we issue a written proposal, statement of work or quotation, that document and these terms form the agreement between us. If the two conflict, the proposal or statement of work takes precedence.

2. Our services

We provide custom software development and IT consultancy, namely: discovery and scoping engagements; custom web application development; internal tools and dashboards; systems integration and API work; project rescue and technical audits; ongoing support and maintenance; and day-rate IT consultancy.

What is not included

Unless a proposal expressly says otherwise, we do not provide: marketing websites or brochureware; search engine optimisation; graphic design or brand identity work; paid advertising management; hardware supply or on-site IT support; or the cost of third-party licences, hosting, domains and API subscriptions, which you pay for directly in your own accounts.

3. How work is commissioned

You may enquire through the form on this website, by email or by telephone. No payment is taken on this website and submitting the form does not create a contract.

1. We hold an initial consultation, free of charge, with no obligation on either side.
2. We issue a written proposal or quotation setting out the scope, the fee, the payment schedule and the timetable.
3. A contract is formed only when you accept that proposal in writing — by email is sufficient — and we confirm acceptance.

4. Prices and quotations

The figures published on this website are indicative starting prices, not offers. A quotation given in a written proposal is fixed for the scope described in it and is valid for 30 days from the date of issue unless stated otherwise. All prices exclude VAT, which is added at the prevailing rate where applicable.

Work outside the agreed scope is quoted separately and only begins once you approve it in writing. Day-rate consultancy is charged in half-day and full-day units as set out in the proposal.

5. Payment

Engagement type	Payment terms
Discovery, scoping and audits	Invoiced in full on commencement
Build projects	Typically 40% on commencement, the balance in agreed stage payments as set out in the proposal
Support and maintenance	Invoiced monthly in advance
Day-rate consultancy	Invoiced monthly in arrears

Invoices are payable by bank transfer within 14 days of the invoice date unless the proposal states otherwise. We do not accept card payments through this website. Late payment may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 for business clients. We may pause work on an overdue account after giving you 7 days' written notice.

6. Delivery and your responsibilities

Timetables are set out in the proposal and, for build work, are delivered in two-week cycles with a working deployment at the end of each. Dates depend on you providing, in reasonable time: access to the relevant people, any content, data or credentials we need, and decisions or approvals when they are requested. If a delay on your side pushes a project beyond its scheduled window we will agree a revised timetable with you; where the delay causes us to hold capacity, we may invoice for the affected period.

If we are delayed, we will tell you as soon as we know, explain why, and agree a new date. Where a delay is caused by events outside our reasonable control, neither party is liable for it, but you may cancel and receive a refund for work paid for and not delivered.

7. Cancellation

If you are a consumer

Where you contract with us as a consumer rather than for the purposes of a business, and the contract is made at a distance or away from our premises, you have the right to cancel within 14 days of the contract being formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, email [email protected] — a clear statement is enough. We refund all sums paid within 14 days of being told. If you asked us to start work during the cancellation period, you must pay a proportionate amount for what was supplied up to the point you cancelled.

Business clients

Either party may end an engagement by giving 30 days' written notice. On termination you pay for all work completed and all work in progress up to the end of the notice period, together with any third-party costs we have already committed to on your behalf. Support and maintenance agreements are cancellable by either party on 30 days' notice and are never a condition of a build.

8. Refunds

If a deliverable is not as described, is not carried out with reasonable care and skill, or is not fit for a purpose you made known to us, tell us within 30 days of delivery. We will correct it at no charge in the first instance. Where we cannot correct it within a reasonable time, you are entitled to a price reduction or a refund of the amount attributable to that deliverable. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 if you contract with us as a consumer. Refunds are paid by bank transfer to the account used for payment, within 14 days of agreement.

Fees for work already delivered and accepted — for example a completed scoping document — are not refundable, since the deliverable is yours to keep and use elsewhere.

9. Intellectual property

You keep ownership of everything you supply to us: your data, your content, your brand assets and your existing systems. We keep ownership of our pre-existing tools, libraries and internal know-how.

All intellectual property rights in the bespoke code and documents we produce for a project transfer to you on full payment of the invoices for that project. Until then, you have a licence to use the deliverables for evaluation and testing only. Where we include open-source or third-party components, they remain under their own licences and we will identify them at handover. We may describe the work in general terms as a reference, and will not disclose your confidential information or publish screenshots without your consent.

10. Confidentiality

Each party will keep the other's confidential information private, use it only for the purposes of the engagement, and return or destroy it on request. This obligation continues for 3 years after the engagement ends. We are happy to sign your own non-disclosure agreement before a first call.

11. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us for that engagement in the 12 months before the claim arose. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data (where you have not maintained backups in accordance with our written recommendations), or any indirect or consequential loss. You are responsible for maintaining backups of live systems unless a support agreement expressly places that duty on us.

12. Data protection

Each party will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf in the course of building or supporting a system, we do so on your documented instructions under a written processing agreement. How we handle personal data collected through this website is described in our Privacy Policy.

13. Resolving a dispute

1. Talk to us first. Email [email protected] setting out the problem. We acknowledge within 2 working days and aim to respond substantively within 10.
2. Escalation. If that does not resolve it, both parties will attempt mediation through a mediator agreed between us, or appointed by the Centre for Effective Dispute Resolution, before starting court proceedings.
3. Courts. If mediation fails, the dispute may be referred to the courts as set out below.

14. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK in which you live.

15. General

We may update these terms; the version in force is the one published on this page when your proposal was accepted. If any clause is found to be unenforceable, the rest continues to apply. No third party has rights under these terms. Failing to enforce a term at one point does not waive it later.